We try to ship all orders within one to two business day of receiving cleared payment. Depending on quantity, products ordered and volume of daily orders, it may take longer. Processing delays will be noted on our website during checkout. Business days are Monday through Friday and do not include holidays. Orders placed with payment method of Check, Money Order or Online Check will not ship until payment has cleared.
In an effort to keep costs as low as possible for our customers we have chosen the United States Postal Service as our carrier. We offer the option of either First Class Mail (2 - 6 days) or Priority Mail (2 - 3 days). The rate is calculated based on the total weight of the item(s) ordered. The USPS restricts First Class Mail to 13 ounces or less so large orders will have to be shipped using Priority Mail. If you would like to use a different shipping method please contact us prior to ordering to arrange for alternative shipping.
The estimated delivery times shown for First Class Mail and Priority Mail are transit times only and do not include the necessary time required to verify payment and actual processing of your order. USPS does not guarantee delivery times, they are only estimated times. Once an item ships we have no control over how long it takes USPS to deliver a package. If you need an order to arrive by a certain date PLEASE contact us prior to ordering to ensure that we will be able to make and ship your item(s) in time to arrive by the date you need.
We have made every effort to thoroughly describe each product including all available options and accurately display the color of the cords. Differences in computer monitors, screen resolution, and other factors could cause colors to appear in shades or tones that are not 100% accurate. If precision in color selection is important, it is recommended that your contact us regarding a cord sample prior to ordering.
We are unable to give cash or credit card refunds for products due to color dislike. We do not allow returns or exchanges of items already shipped due to a preference change in product options such as knot core, color or size. We are not responsible if you order the wrong color, core or size for a product. On a case-by-case basis we will consider providing a product refund if you are not satisfied with the quality and/or craftsmanship of your product(s). After providing us with your reasoning for dissatisfaction we will determine if a product return will be accepted. Your refund will be issued once the item(s) have been shipped back to us. You are responsible for the return shipping charges. Please contact us within 7 days of receiving your order if you wish to return an item so that we may issue you an RMA number to include in your return package. Items being returned must be received by us within 7 days after issuing a return authorization.